Vanilla Promise

During your visit to our salon we promise to...

• Greet you with a friendly smile, followed by a friendly hello
• Show you to a seated area then offer you a drink from our extensive drinks menu
• Have an open conversation with you during which we will listen to your ideas and give an honest opinion
• Discuss the condition of your hair before discussing anything else
• Advise you on the best products to help you care for your hair
• Will not overlap your highlights before taking advice from our salon manager
• Strive to give you a multi functional which won't make you a slave to the hair straighteners
• Alongside a relaxing head massage you will be offered an intensive hair masque to help you care for your hair

If for any reason you feel that the service you received was unsatisfactory in any way then please contact us either by email on vanillafeedback@yahoo.co.uk or write to Michelle Ames at our address 22-23 Churchgate Street, Bury St Edmunds, Suffolk, IP33 1RG. We will go above and beyond to restore your faith in our abilities.