Here at Vanilla we pride ourselves on offering you the very best customer service alongside honest and practical advice to help you make the right choices suited to work with your particular hair type.
We believe that every man/women/child is an individual and just because a style is currently in fashion does not mean it would suit everybody. No two heads of hair are the same and different approaches are often needed to achieve the right result.
Vanilla is not a clinical white washed walled salon. We have created a very cosy, homely space with a relaxed atmosphere alongside exposed beams throughout plus work stations spaced apart for more privacy with your stylist.
We are neither over styled nor over groomed. We are ordinary people who love fashion and love hair but are also everyday people who do not intimidate.
Being very good friends as well as work colleagues helps us to create a very warm and welcoming environment for both ourselves and our customers. Because we are such good friends there is never any awkwardness or ill feeling in any way so staff and customers can all enjoy their time at Vanilla and have fun together.
Team building is important to us and we have a wall full of photos from our team building days out which are very entertaining and a great talking point. We work hard together at Vanilla so it`s important that we get out and play together also.
Something we also place a lot of value on is feedback so please feel free to write to us in Churchgate Street so we can learn, develop, improve and reward our staff for going the extra mile for you.
We hope that we have given you a good insight into the environment we work in and the service we strive to offer. If you have any questions please feel free to give us a call, we look forward to hearing from you.